FAQs

Shipping & Delivery

After successfully placing an order, you will receive an email confirming that your purchase was processed. Once your order has shipped, you will receive a second email with a tracking number that can be used to track your package all the way to your door.

Pre-Sale

Please allow three weeks for orders to process and ship from the date of purchase. Orders will be shipped in the order they were received. If you have questions regarding your order, please reach out with your order confirmation number to info@xdclub.us.

Domestic Shipments

Delivery is by USPS Ground. Delivery time is between 1–5 business days.

International Shipments

Standard Delivery is through DHL International and includes tracking. Delivery time is 5–7 business days. All international shipments will require signature upon delivery.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

Returns & Replacements

All sales are final, however size exchanges will be honored up to 7 days from when the product was received. Upon return, store credit will be issued, excluding any shipping costs. No refunds are accepted. For any questions about returns/exchanges, please contact info@xdclub.us.

Privacy & Security

When accessing our website, XD CLUB, LLC will learn certain information about you during your visit. How we handle that information depends on what you do while visiting our site.

If you visit our site to read or download information, we collect and store only:

  • The domain name you used to access the Internet
  • The date and time you accessed our site
  • The Internet address of the site you linked from

If you identify yourself by sending us an email containing personal information, that information will only be used to respond to your message.

Information collected is for statistical purposes. XD CLUB, LLC may use software to create summary statistics for assessing traffic, popular content, and system performance.

For site security and availability, we monitor network traffic to identify unauthorized attempts to upload or modify content or cause damage.

XD CLUB, LLC will not obtain personally identifiable information unless you voluntarily provide it, and we will not sell or transfer it to unaffiliated third parties without your approval at the time of collection.

Ordering

Upon placing an order, a receipt is automatically emailed confirming purchase intent. This does not constitute a contract. Orders may be canceled at any time due to:

  • Insufficient stock
  • Credit card authorization issues
  • Suspected fraud
  • Pricing errors or any other reasons deemed appropriate

If your card has already been charged and your order is canceled, XD CLUB, LLC will issue a refund for the charged amount. While we aim to keep inventory and pricing accurate, errors may occur. We reserve the right to cancel any order prior to shipment if such errors are found.

Payment, Pricing & Promotions

We accept Visa, MasterCard, American Express, PayPal, and Venmo.

All prices are accurate to the best of our ability. In the rare event an item is mislisted, XD CLUB, LLC reserves the right to refuse to sell the item at the incorrect price.

Copyright & Trademark

The materials on this site are protected by copyright and trademark law. Unauthorized use may result in criminal or civil penalties.

© & ® 2020 XD CLUB, LLC. All rights reserved.

No material on this site may be copied, reproduced, modified, published, uploaded, posted, or distributed without written permission from XD CLUB, LLC.

All logos, graphics, and trademarks are the property of XD CLUB, LLC or their respective owners. No license is granted by implication or otherwise to use them without permission.